Customer Charter

Forming positive partnerships

Our aim is to create long-term partnerships with all our clients. As a client of Lonsdale Accountants you can expect:


  • The advice you receive will be provided by skilled and experienced professionals who receive ongoing professional development.
  • This advice will be relevant, timely, leading-edge and effective, focusing on building and adding value to your specific business.
  • Our advice will also be practical, concise and presented in a jargon-free, easy to understand format.


  • Written terms of engagement and fees for all assignments are defined in advance.
  • Timetables and delivery dates are jointly agreed upon and adhered to.
  • All communications are dealt with promptly and confidentially.


  • You will have a key contact within our firm who is responsible for the overall service we deliver, as well as a service team who you can speak to whenever you need.
  • Your team is fully committed to understanding your business objectives. We provide timely and relevant advice to build your business profits and personal wealth.